FAQ > SHIPPING & DELIVERY

How much will it cost to ship my order?

For all domestic orders within the continental United States:

Orders less than $75 ~ $8.95 Ground Shipping

Order above $75 ~ FREE Ground SHIPPING

For all subscription box orders, we ship using FEDEX 2-day - $26.95

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped and how quickly you wish to receive your package. International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.

As you checkout, you will have the option to select expedited options, if you are eligible. The availability and fulfillment of expedited shipping and delivery depends on the destination and the time the order is placed.

How long will it take my order to ship?

Please allow a processing time of 2 to 3 business days from the time of placing your order for your order to ship (this is only for processing, pulling and packing your order; this does not include transit time). With larger crystals, it may take a little longer to pack and ship your order; we want to ensure your crystal arrives safe and sound! During shopping peak periods, processing time may take longer. 

Energy Muse does not ship Saturdays, Sundays or on national holidays. Orders ship within 2 to 3 business days of placing your order. Occasionally, orders will take longer depending on stock availability. We will notify you if this is the case with your order.

How long will I have to wait to receive my package?

Normally, transit times are typically 2 to 7 business days within the continental US and up to 4-6 weeks for international delivery. However, due to COVID-19, all of the shipping carriers are experiencing delays. 

  • Orders shipping via Ground may take 7 to 14 business days to be delivered.
  • Orders shipping via expedited methods arrive in about 1-5 business days (depending on the method selected). 
  • International Orders may take up to 6 weeks to arrive.
  • Business days do not include weekends and/or holidays.
Why is it taking longer than usual for my order to arrive?

As shipping providers and delivery systems are facing massive strain due to COVID-19, your order may take longer than usual to arrive once shipped. Once the package has been picked up and transferred to the shipping provider, Energy Muse is no longer responsible for other delays that may occur. As soon as your order is shipped, you will receive a confirmation email with tracking details. We recommend following your tracking closely to stay informed regarding the whereabouts of your order. If you are on a deadline or a strict timeline, we highly recommend looking into expedited shipping options, as even if you live locally, there are significant delays with ground shipping.

My order says the shipping label has been created. What does that mean?

When you receive your shipping notification email, you may see that the tracking information says the label has been created and the carrier is "awaiting item." Your order has been handed over to the carrier but it can take a while for them to update the tracking, especially given major delays from COVID-19. Please allow 10-14 business days, and let us know if there's no further movement within that time frame. 

If you have any other questions about your order, please email info@energymuse.com with these delays in mind. 

International Orders

For all international orders, the cost of shipping will vary depending on where you are shipping to, what is being shipped (the weight) and how quickly you wish to receive your package International shipments require the customer to claim their package at the nearest customs facility. You will be responsible for paying any duty fees, which will be determined upon pick up of your order.

Please allow up to 4-6 weeks for your shipment to arrive internationally, depending on the shipping method you choose when you place your order. We do our best to get our packages out as fast as we can! However, after your package leaves the Energy Muse headquarters, we have no control over the speed to which it arrives at your doorstep.